Career Opportunities at Webhose.io

The ideal candidate is an experienced and hands-on Product Manager, with great interpersonal skills and strong technical abilities.

Responsibilities:

• Gain a deep understanding of customer experience, identify and fill product gapsr
• Generate new ideas that grow market share, drive growth, and improve customer experience
• Create buy-in for the product vision both internally and with key external partners
• Develop product pricing and positioning strategies
• Translate product strategy into detailed requirements and prototypes
• Scope and prioritize activities based on business and customer impact
• Work closely with developement team to deliver with quick time-to-market and optimal resources
• Drive product launches, including working with the marketing team and sales team
• Act as a product evangelist to build awareness and engagement
• Represent the company by visiting customers to increase feedback on company products and services

Requirements:

• Proven work experience in product management
• Proven track record of managing all aspects of a successful product throughout its life cycle
• Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management
• Solid technical background with understanding and/or hands-on experience in software development and web technologies
• Strong problem-solving skills and willingness to roll up the sleeves to get the job done
• Skilled at working effectively with cross-functional teams in a matrix organization
• Excellent English written and verbal communication skills

What we offer:

• Excellent conditions of employment and competitive salary
• Dynamic, fun working environment
• Full-time position with long term perspective

The ideal candidate would be a team player, relationship builder and hold substantial technical experience with Enterprise B2B.

Responsibilities:

• Proactively own and manage a portfolio of enterprise/midsize level accounts and become their trusted advisor and influencer.
• Develop individual growth plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers.
• Answer customers and prospects regarding product knowledge, best practices and how-to.
• Own your accounts, build the relationship with the technical and management teams and with C-level executives. Promote Webhose’s value through understanding customers’ business needs, engaging sales and product teams internally and delighting the customer throughout the customer journey.
• Manage the implementation of new use cases, best practices, and functionality to expand existing accounts.
• Collaborate with Sales to ensure customers’ contract renewal

Requirements:

• 3+ years of B2B SaaS customer success, account management or consulting experience working with mid to large, enterprise-level accounts (50K-150K ACV).
• Excellent communicator with fluent spoken and written English.
• Problem-solving skills: you’re a natural troubleshooter, process oriented and a good communicator.
• Tech-savvy with a grasp of surface/Dark Web content, big data, data mining, data preparation and analysis.

Advantage:

• Cyber threats background, as an Analyst or as Pre Sales role.
• Hands-on technical knowledge with scripting, SQL, data analysis.
• Familiarity with SaaS / RESTful APIs.
• Sales background.

What we offer:

Our offices are a workplace which encourages an open culture. Everyone is a hands-on contributor and feels comfortable sharing ideas and opinions. We do what we love, and we love what we do.

If you’re a natural trouble-shooter with great communication skills who thrives in a fast-paced environment – then this is a great opportunity for you!

The ideal candidate will have a strong technical background, an Enterprise B2B experience and team-player attitude.

Responsibilities:

• Resolve product or service problems by clarifying customers concerns, determining the cause of the problem and offering the best solution to solve the problem; Share your product knowledge and expertise for best practices.
• Build relationships with your customers and stakeholders, promote product improvements and initiatives with internal decision-makers (Product/ R&D teams).
• Provide accurate, valid and complete information on Webhose’s solution and its best practices by using the best methods and tools.
• Own, maintain, and promote internally Webhose Knowledge base platform to create transparency and clarity on product capabilities and best practices.
• Take the lead on technical escalations and coordinate resolution with other team members.
• Act as “Voice of the customer” towards improving our product and influencing the Webhose road map.
• Improve Webhose procedures and support tools, promoting “Customer First” approach.

Requirements:

• 1-3 years of experience in providing technical support in a SaaS, preferably B2B software solutions.
• A high level of technical skills and hands-on capabilities, advanced troubleshooting and multi-tasking skills.
• Mother-tongue proficiency in English, written and spoken – a must!
• Strong communication skills, can-do approach and proactivity.
• Experience with information systems and technologies (e.g. data management, databases, SQL, etc.) Programing background would be an advantage.
• Have the flexibility to work customer business hours if required including evenings and weekends.

What we offer:

Our offices are a workplace which encourages an open culture. Everyone is a hands-on contributor and feels comfortable sharing ideas and opinions. We do what we love, and we love what we do.

Responsibilities:

• Contact potential clients through cold calls and emails.
• Present the company to potential clients.
• Identify client needs and suggest appropriate products/services.
• Set up meetings or calls between potential clients and the sales team.
• Perform market research to gather additional information about outbound prospects.
• Reach and exceed key performance indicators including scheduled calls, completed calls, and qualified opportunities.

Requirements:

• English speaker – Mother tongue.
• 2+ years of relevant experience in international SaaS Products/Services for the business sector (B2B).
• Experience with research and prospecting.
• Track record of achieving sales quota.
• Hands-on experience with multiple sales techniques (including cold calls).
• Ability to multitask and prioritize large lists of leads.
• Strong phone presence and experience.
• Excellent verbal and written communications skills.
• Experience working with Salesforce.com.
• Understanding of technology and fast learning ability.
• Ambition & high motivation for success.

What we offer:

Our offices are a workplace that encourages an open culture. Everyone is a hands-on contributor and feels comfortable sharing ideas and opinions. We do what we love, and we love what we do.

Responsibilities:

• Provide ongoing administrative support to all staff and management.
• Manage day-to-day office maintenance, supplies, food & beverage, equipment, parking, etc.
• Manage and maintain submission of employee reports (expenses and attendance).
• Manage travel expense reports. Conduct research, negotiate and help arrange travel, hotel and ground transportation as needed.
• Facilitate and coordinate the logistics of onboarding processes.
• Manage the look and feel of the office and kitchen, making sure it is always clean and tidy.
• Help with computer and IT-related tasks around the office.
• Initiate and support company’s social events (happy hours, trips and activities).
• Perform other administrative duties and special projects as required.

Requirements:

• Result oriented and can-do attitude.
• At least 1 year of administrative or service-oriented experience.
• Excellent written and verbal communication skills in both Hebrew and English.
• Full knowledge of MS office, Outlook etc.
• Ability to prioritize, multitask and meet deadlines in a fast-paced atmosphere.
• Attention to details.
• Great interpersonal skills.
• Ability to adjust to evolving business needs.

What we offer:

Our offices are a workplace which encourages an open culture. Everyone is a hands-on contributor and feels comfortable sharing ideas and opinions. We do what we love, and we love what we do.