Career Opportunities at Webhose.io

Your day-to-day responsibilities:

• Define support strategy and implement the methods, procedures, tools, and policies to ensure high-quality service is delivered to customers.
• Oversee technical tools such as ticketing system, their flows, execution, and improvement.
• Defining, implementing and monitoring KPIs for the customer support team. Ensuring that customer issues are appropriately logged, researched, and accurately resolved in a timely manner, meeting and exceeding expectations.
• Work closely with internal team to relay customer needs, pain points, and experiences to drive product strategy, road-map, and prioritization
• Gather and synthesize relevant data, suggesting improvements in the tools and techniques to help improve the team

Desired Skills and Experience:

• Minimum of 4 years experience in managing a customer support team in B2B products, including hiring, performance management, mentoring and up-skilling of employees.
• Excellent written and spoken English – Must
• Strong organizational, process-oriented and communication skills
• Thriving in a dynamic and stressful environment
• Strong analytical skills and data-driven thinking
• Strong teamwork skills and excellent collaboration skills with the ability to collaborate with interdisciplinary groups

What we offer:

Our offices are a workplace which encourages an open culture. Everyone is a hands-on contributor and feels comfortable sharing ideas and opinions. We do what we love, and we love what we do.

• Excellent conditions of employment and competitive salary
• Dynamic, fun working environment
• Full-time position with long term perspective
• Opportunities for advancement

Requirements:

• 2+ years experience in composing QA automation tests (regression tests, sanity tests, health checks) and extending and maintaining automation infrastructure.
• 1+ years experience in composing QA automation tests for API’s.
• Experience in executing automation tests with continuous integration services (Jenkins) and reporting results.
• At least one year of experience in composing code in Java and Maven for building an automation tool; elaborate object-oriented programming; using Generics, Reflection, functional interfaces, etc.
• Experience in manual testing.

 Advantages:

• Experience in performance testing (for example, using JMeter).
• Foundation Certificate in Software Testing (international certificate from the ISTQB organization).
• Manual QA course.
• QA automation course.

Responsibilities:

• Serve as the main point of contact and liaison between clients and the rest of
  the Webhose.io team
• Empower customers to connect their goals and challenges with the solution in
  Webhose.io
• Stay in touch with clients to ensure that they’re realizing the full potential of
  Webhose.io
• Advocate customers’ needs

Requirements:

• 1-2 years experience working in Customer Success
• Excellent communicator with fluent spoken and written English
• Problem-solving skills: you’re a natural troubleshooter
• Tech Savvy with a grasp of surface/Dark Web content, Big Data, data mining,
  data preparation & analysis.

Advantage:

• Additional Languages
• Familiarity with SaaS / RESTful APIs
• Sales background

If you’re a natural troubleshooter with great communication skills who thrives in a
fast paced environment – then this is a great opportunity for you!

Responsibilities:

• Respond to customer support inquiries as quickly and accurately as possible via
  written conversations and emails
• Participate in voice & video conference calls
• Take technical escalations and coordinate solutions with other team members
• Be proactive and help improve our data operations
• Advocate customers’ needs
• Contribute to our knowledge base
• Work cross-functionally with other teams (Sales, DevOps, QA, Marketing)

Requirements:

• 1 year in Customer Success or Technical / Product Support.
• Excellent native spoken and written English.
• Good communicator.
• Analysis and problem-solving skills. A natural troubleshooter
• Tech Savvy with a grasp of Big Data, Data Mining & Analytics.

Advantage:

• Additional Languages
• Familiarity with SaaS / RESTful APIs
• Programming background
• Sales background