The ideal candidate would be a team player, relationship builder and hold substantial technical experience with Enterprise B2B.
Responsibilities:
- Proactively own and manage a portfolio of enterprise/midsize level accounts and become their trusted advisor and influencer.
- Develop individual growth plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers.
- Answer customers and prospects regarding product knowledge, best practices and how-to.
- Own your accounts, build the relationship with the technical and management teams and with C-level executives. Promote Webhose’s value through understanding customers’ business needs, engaging sales and product teams internally and delighting the customer throughout the customer journey.
- Manage the implementation of new use cases, best practices, and functionality to expand existing accounts.
- Collaborate with Sales to ensure customers’ contract renewal
Requirements:
- 3-5 years of B2B SaaS customer success, account management or consulting experience working with mid to large, enterprise-level accounts.
- Excellent communicator with fluent spoken and written English.
- Problem-solving skills: you’re a natural troubleshooter, process oriented and a good communicator.
- Tech-savvy with a grasp of surface/Dark Web content, big data, data mining, data preparation and analysis.
Advantage:
- Cyber threats background, as an Analyst or as Pre Sales role.
- Hands-on technical knowledge with scripting, SQL, data analysis.
- Familiarity with SaaS / RESTful APIs.
- Sales background.
What we offer:
Our offices are a workplace which encourages an open culture. Everyone is a hands-on contributor and feels comfortable sharing ideas and opinions. We do what we love, and we love what we do.
