Career Opportunities at Webhose.io

If you’re a natural troubleshooter with great communication skills who thrives in a
fast paced environment – then this is a great opportunity for you!

Responsibilities:

• Respond to customer support inquiries as quickly and accurately as possible via
  written conversations and emails
• Participate in voice & video conference calls
• Take technical escalations and coordinate solutions with other team members
• Be proactive and help improve our data operations
• Advocate customers’ needs
• Contribute to our knowledge base
• Work cross-functionally with other teams (Sales, DevOps, QA, Marketing)

Requirements:

• 1 year in Customer Success or Technical / Product Support.
• Excellent native spoken and written English.
• Good communicator.
• Analysis and problem-solving skills. A natural troubleshooter
• Tech Savvy with a grasp of Big Data, Data Mining & Analytics.

Advantage:

• Additional Languages
• Familiarity with SaaS / RESTful APIs
• Programming background
• Sales background

What You’ll Do:

• Prospect and qualify existing and/or potential customers
• Identify and close deals with customers via phone
• Develop and maintain strong relationships with client decision-makers
• Keep records and generate reports on all phases of activities, including account plans and forecasts
• Display strong time management skills
• Understand and manage all phases of the sales cycle; ability to handle technical/product inquiries
• Manage pipelines and business forecasts

Required Skills:

• Dynamic, high energy sales professional with 2+ years of demonstrated success in sales for the SaaS B2B sectors
• Strong phone presence and experience
• Excellent English skills, both written and verbal a MUST
• Demonstrated ability to exceed quarterly quotas
• Strong computer, written and interpersonal communication skills
• Prior experience as an Inside Sales Manager an advantage
• Experience selling enterprise level solutions in the security and compliance markets an advantage
• Prior experience with Salesforce an advantage

Responsibilities:

• Serve as the main point of contact and liaison between clients and the rest of
  the Webhose.io team
• Empower customers to connect their goals and challenges with the solution in
  Webhose.io
• Stay in touch with clients to ensure that they’re realizing the full potential of
  Webhose.io
• Advocate customers’ needs

Requirements:

• 1-2 years experience working in Customer Success
• Excellent communicator with fluent spoken and written English
• Problem-solving skills: you’re a natural troubleshooter
• Tech Savvy with a grasp of surface/Dark Web content, Big Data, data mining,
  data preparation & analysis.

Advantage:

• Additional Languages
• Familiarity with SaaS / RESTful APIs
• Sales background

Your day-to-day responsibilities:

• Establish, define and lead our global marketing strategy.
• Research, plan and manage the execution of Webhose’s marketing, including content marketing, digital advertising, social media, and the company website.
• Work with content creators to create content that targets our audiences and tells our story in the most unique and compelling way and generate and share content that builds meaningful connections.
• Manage and lead external SEO/SEM teams, including setting goals and objectives, approving campaigns and supervising ongoing activities;
• Own the company website.
• Improve and optimize our inbound marketing performance.
• Design, build and maintain the company’s social media presence.
• Measure and report performance of all digital marketing campaigns and assess against goals (ROI and KPIs).
• Inspire our team of internal and external storytellers and be the chief evangelist for our message, brand, and content.
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touchpoints.

Desired Skills and Experience:

• Native English a must.
• Minimum 5+ years of proven working experience in B2B digital marketing and content. SaaS product experience is a huge plus.
• A track record of successfully scaling marketing efforts in a growth-oriented company.
• Profound knowledge of driving the creation of an innovative marketing strategy to hit target goals.
• A track record of data-driven execution.
• Profound knowledge and understanding of content marketing, a proven track record in managing digital marketing campaigns, ABM campaigns, managing content writers, and distributing online content.
• Demonstrable experience leading and managing SEO/SEM teams, marketing databases, email, and social media.
• Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate.
• Working knowledge of marketing automation platforms (e.g. Marketo, Pardot).
• Up to date on the latest trends and best practices in the online marketing realm.

Requirements:

• 2+ years experience in composing QA automation tests (regression tests, sanity tests, health checks) and extending and maintaining automation infrastructure.
• 1+ years experience in composing QA automation tests for API’s.
• Experience in executing automation tests with continuous integration services (Jenkins) and reporting results.
• At least one year of experience in composing code in Java and Maven for building an automation tool; elaborate object-oriented programming; using Generics, Reflection, functional interfaces, etc.
• Experience in manual testing.

 Advantages:

• Experience in performance testing (for example, using JMeter).
• Foundation Certificate in Software Testing (international certificate from the ISTQB organization).
• Manual QA course.
• QA automation course.